Why is my dashboard showing demo data / fake numbers?

If the prices or numbers on your dashboard look wrong, stuck, or made-up — or you see "round" amounts that don't match your real account — it usually means the connection to your brokerage has expired or been disconnected.

The dashboard always tries to fall back to demo data when it can't get a fresh price or balance, so it never shows a blank or scary error.

What to do (parent)

1. Sign into mymemorybank.app/dashboard.
2. Open Connections from the sidebar.
3. Look for any connection with a yellow or red status dot.
4. Click Reconnect and follow the steps. Your bank or brokerage may ask you to sign in again to reauthorize the connection.

After reconnecting, the dashboard usually refreshes within a minute. If it still shows demo data after several minutes, contact support.

What to tell a kid

If the kid asks "why are these numbers wrong?", say something like: "the connection to the bank fell asleep — a parent will fix it soon." That's an honest, kid-friendly answer.