How can we help?
Setting up accounts, pairing your kid’s device, what they can and can’t do, and fixing the occasional hiccup. Looking for which brokerages and 529 plans link? See supported accounts.
Connecting accounts
Using MemoryBank
- Adding a co-parent
- Adding a manual account
- Adding and managing kids
- How to use the kids dashboard
- Managing multiple kids on one account
- Personalizing the dashboard — avatars, colors, and display
- Setting savings goals for a kid
- The ticker and opening a stock
- Turning on notifications (and the iPhone/iPad step)
- What do the 🔥 "on fire" and 🫠 "melting" stock effects mean?
- What does "What I'll Have When I'm…" mean?
- What does "YTD Contributed" mean?
- What does the Holdings list show?
- What does the kids dashboard show?
- What is "Today's Top 3"? (the leaderboard)
- What is a watchlist (the "Watching" tab)?
- What is the Account Growth chart?
Kids' devices and pairing
- A kid's paired device was lost or stolen
- How to pair a kid's device
- Install the MemoryBank app on your phone or tablet
- My pairing code expired
- Pairing a device with the QR code (the easy way)
- Setting up an Android tablet as an always-on family display
- Setting up an iPad as an always-on family display
- Tips for using a tablet as a wall-mounted family display
Safety and privacy
Plans and billing
Troubleshooting
Still stuck? Contact us — we reply to everything.