How to disconnect a brokerage or photo connection

You can disconnect any connection in one click from /dashboard/connections. Disconnecting is immediate and complete: we stop fetching data, the saved permission is revoked at the provider, and your existing balance/holding data is removed.

How to disconnect a brokerage

1. Open /dashboard/connections.
2. Find the account you want to disconnect.
3. Click the trash icon (or the Remove button).
4. Confirm the action.

The dashboard will return to showing demo data for any kid whose account was sourced from this connection, until you connect a new brokerage.

How to disconnect Google Photos

1. Open /dashboard/connections.
2. Find the Google Photos card.
3. Click Disconnect.
4. The kiosk screensaver will fall back to MemoryBank's default stock photos until you connect another photo source.

What happens after disconnecting

• Stored token is destroyed. The saved permission is revoked on both our side and the provider's side.
• Balance history is wiped for any account that came from this connection. Historical snapshots are tied to the connection — if you reconnect the same brokerage later, history starts fresh.
• Kid devices still work. Disconnecting a brokerage doesn't revoke any paired kid devices. Their dashboard will just show the demo fallback until you reconnect.

If you want to revoke a kid's device too, that's separate — see /dashboard/devices.

Disconnecting because of a privacy concern?

If you suspect your MemoryBank account was accessed without your permission, disconnecting your bank is the right first step — it takes the financial data offline immediately. Then:

1. Change your MemoryBank password from /dashboard/settings.
2. Revoke all kid devices from /dashboard/devices.
3. Contact support so we can review activity on your account.