Why do I need to reconnect my brokerage sometimes?

Brokerage connections occasionally need to be refreshed — usually because your bank asked for a re-authorization or your saved permission expired. This is normal and happens to most users a few times a year.

When this happens

You might see one of these on /dashboard/connections:

• A connection with a yellow or red status dot.
• A "Reconnect" button next to one of your accounts.
• Stale numbers on the dashboard, or a "demo data" fallback.

How to reconnect

1. Open /dashboard/connections.
2. Find the account with the warning and click Reconnect.
3. Sign back into your bank in the popup that appears. You may need to approve the connection again.
4. The dashboard refreshes within a minute once the reconnection completes.

Why this happens

Banks require periodic re-authorization for safety. The most common triggers:

• You changed your bank password. Your saved permission becomes invalid as soon as the password rotates.
• Bank-side security review. Some institutions ask for fresh approval every 90-180 days as a standard practice.
• You enabled or changed multi-factor settings. A new MFA factor often invalidates older connections.
• Long stretch with no activity. Banks sometimes expire idle connections.

Reconnecting takes about 30 seconds and is the same flow as the original connection.

If reconnect doesn't work

• Make sure your bank password works directly on your bank's website first.
• Try disconnecting fully (the trash icon next to the account) and re-adding it from scratch.
• If your bank is showing maintenance or downtime, wait an hour and try again.
• If none of the above helps, contact support — there may be a bank-side issue we can help diagnose.